StillAlive ….. The Future



It has been fifteen months since Cogneto announced the acquisition of StillAlive. During the intervening period StillAlive has embarked on a program of improvement and investment. Winston Churchill- once wrote "To improve is to change; to be perfect is to change often". Although we know we have yet to reach perfection, the changes we are implementing in the business are designed to bring us closer to this lofty goal.

New Future

Cogneto acquired StillAlive as we felt it was a strong established business, in a growth market with an Industry leading product. Fifteen months in, we believe that these initial suppositions are proved to be correct. As part of this evolution of change we felt that StillAlive needed a proper direction. Today we are very proud to launch the new roadmap for the service.

New Features/Our Roadmap


Over the last number of months, most of you will have noticed some performance improvements and we now able to provide you with our public roadmap for StillAlive. As a management team our commitment to you is to continuously innovate and improve our app, our goal here is to make your work life less complex and more productive. StillAlive will, over the next 12 months, be launching integrations for services like Slack, HipChat, JIRA, Assembla, Pivotal Tracker, along with new features such as test failure re-checks, geographic checks and integrations for tools such as OpsGenie, DataDog, PagerDuty as well as an overhaul of our UI/UX and much more. Our request to you is simple: talk to us- let us know what you want. Our roadmap is here, let us know what you would like to see on it.

Vision

Growth

Roadmap

New Leadership and New Investments

To make this road map a reality, the first change we needed to make was to the structure the personnel inside StillAlive. Today Cogneto’s leadership team is firmly rooted in Dublin, Ireland- we work in close quarters and have a strong philosophy around collaboration as a means to success. We have invested heavily in our engineering and design capability opening up offices alongside our Dublin HQ in Krakow in Poland. The biggest asset a business has is its team and this is where we’ve made our most significant investments to date. As far as our roadmap is concerned we are now is a position to walk the walk and realize our roadmap- not just talk the talk !!!! 

New Pricing

To fund these investments and bring us in line with prevailing competitive market rates StillAlive will be announcing price increases over the coming weeks across our plans. Although nobody likes getting a price increase, it does come hand in hand with the investment we’ve made in the current roadmap development and its ongoing development, and the investment in infrastructure to improve quality of life, and to support the features coming. Cost wise, StillAlive remains highly competitive against our competitors- this new price point however allows us the flexibility to innovate and improve our application thus bringing additional value to our clients in tandem.

... Lastly, and on a Personal note

As CEO, I’d like to thank you for your ongoing custom and loyalty to StillAlive. StillAlive has embarked upon a mission to become the market leader in web application user testing. Over the coming years we commit, to you, to deliver the very best product, features, support and service that we possibly can. So, to conclude, welcome to the coming future of StillAlive the real work starts here.






About the author   

Paul Keegan CEO of Cogneto

Introducing…..The new Point DNS



New Features/Our Roadmap


Over the last number of months, most of you will have noticed some performance improvements and we now able to provide you with our public roadmap for Point DNS. As a management team our commitment to you is to continuously innovate and improve our app, our goal here is to make your work life less complex and more productive. Point DNS will, over the next 12 months, be launching integrations for services like Slack, HipChat, JIRA, Assembla, Pivotal Tracker, along with new features such as slave records, zone back-ups, DNSSEC, fall-back records, and monitoring tool integrations for your DNS uptime monitoring as well as an overhaul of our UI/UX and much more. Our request to you is simple: talk to us- let us know what you want. Our roadmap is here, let us know what you would like to see on it.


Vision

Growth

Roadmap


New Leadership and New investments

To make this road map a reality, the first change we needed to make was to the structure the personnel inside Point DNS. Today Cogneto’s leadership team is firmly rooted in Dublin, Ireland- we work in close quarters and have a strong philosophy around collaboration as a means to success. We have invested heavily in our engineering and design capability opening up offices alongside our Dublin HQ in Krakow in Poland. The biggest asset a business has is its team and this is where we’ve made our most significant investments to date. As far as our roadmap is concerned we are now is a position to walk the walk and realize our roadmap- not just talk the talk !!!!

New Pricing

To fund these investments and bring us in line with prevailing competitive market rates Point DNS will be announcing price increases over the coming weeks across our plans. Although nobody likes getting a price increase, it does come hand in hand with the investment we’ve made in the current roadmap development and it’s ongoing development, and the investment in infrastructure to improve quality of life, and to support the features coming. Cost wise, Point DNS remains highly competitive against our competitors- this new price point however allows us the flexibility to innovate and improve our application thus bringing additional value to our clients in tandem.

... Lastly, and on a Personal note

As CEO, I’d like to thank you for your ongoing custom and loyalty to Point DNS. Point DNS has embarked upon a mission to become the market leader in managed DNS services. Over the coming years we commit, to you, to deliver the very best product, features, support and serviceIt has been fifteen months since Cogneto announced the acquisition of Point DNS. During the intervening period Point DNS has embarked on a program of improvement and investment that today reaches a significant milestone with Point DNS relaunch and rebrand. Winston Churchill- once wrote "To improve is to change; to be perfect is to change often". Although we know we have yet to reach perfection, the changes we are implementing in the business are designed to bring us closer to this lofty goal.

New Look

Cogneto acquired Point DNS as we felt it was a strong established business, in a growth market with an Industry leading product. Fifteen months in, we believe that these initial suppositions are proved to be correct. As part of this evolution of change we felt that Point DNS needed a “New Look”. Today we are very proud to launch the new rebranded www.pointhq.com after all, an excellent product should have an excellent web presence that we possibly can. So, to conclude, welcome to the New Point DNS the real work starts here.






About the author   

Paul Keegan CEO of Cogneto

3 signs you should invest in a status page




Business is tough, your competition can be ruthless, and communication with each other has drastically changed. Whether you operate under a B2B or B2C structure, communicating to your customers, investors and the press can be challenging. Social media has increased these challenges through the immediacy of news and its proliferation, especially when a issue arises with your business.

Offering a status page to your stakeholders may be the solution. A status page is a page that reports downtime and other metrics to your customer's,employee's and stakeholder's. Essentially acting as PR machine your status page becomes “a strategic communication process that builds mutually beneficial relationships between you and your stakeholders.”

Most status pages can be set up in less than 5 minutes, so it is not a momentous task to undertake. Here are some signs you might need to invest in a status page for your company.

Unprepared for crisis situations:

Downtime is that special time in company's life when all your customers want to talk to you, your inbox fills up, and your phone won't stop ringing. All while you are trying to fix the issue that caused the downtime. Suddenly realize that you are unprepared this crisis situation and while you want to respond to everyone personally you cant do both at the same time. Downtime happens to every business of every size, if you do not have a preemptive strike planned for when this occurs you need a status page.


Inconsistent dissemination of information



If the person responsible for updating your customers during a crisis is also the person responsible for fixing the issue that caused the crisis. This will lead to a inconsistency of emails, irregular tweets or posts on social media and all lead very confused and angry customers. If you do not have dedicated resource for keeping everyone up to date when a crisis occurs you need a status page.

Unrealistic expectations for Social Media: 

If you are relying on your social media profiles to keep your customers up to date when a crisis with your company occurs YOU NEED A STATUS PAGE. A  crisis can occur at any time of the day or night and unless you have someone who can update your social media profiles 24/7/365 your expectations are unrealistic. Add to this the fact that the fans/followers of your social media profiles are not going to see every update you post, (that is unless you are going to pay to promote every update for every profile). Suddenly you realize expecting social media alone to keep your customers informed will only lead to very frustrated customers. By using a status page you can update your customers  via email, sms, twitter and a variety of webhooks ensuring even those who don't use social media are kept aware of what is happening.

There are a ton of great companies using status pages including Emarsys, Emailage, Concur, Michigan State University, and of course Cogneto (owners of StatusHub.io). If you don’t have a status page for your SaaS product, I hope I’ve convinced you to join the ranks of these great companies.

If you would like to set up your own status page. You can avail of a 14 day free trial when you sign up with StatusHub.io today.